PROFILE   |   Juliette Price

Juliette Price Director

Juliette serves as the founding Director of the Center for Post-Secondary Improvement at the National Association for Higher Education Systems (NASH), helping bring the discipline of improvement science and quality improvement methods into the higher education sector. She designed the NASH Improvement Model, which builds off of industry-leading improvement models and theory, and incorporates NASH’s expertise in how public higher education systems and campuses function as a key driver of economic mobility and democracy.

Juliette deeply believes that solutions to our most complex issues can be designed through systems thinking, collaborative problem solving, creating data-informed solutions, and bringing concepts and processes across sectors. She currently holds multiple roles across different sectors, including in health care, higher education, and social care.

Juliette focuses on using improvement science to help organizations improve and reach optimum performance. She is trained in the Institute for Healthcare Improvement (IHI)’s Breakthrough Improvement Model and routinely trains teams in the Model for Improvement and leads improvement collaboratives across many disciplines. She is a member of the American Society for Quality (ASQ).

She is a frequent speaker at conferences on a wide variety of topics and provides training as a way to extend her acquired knowledge to others.

Previously, Juliette served as director of The Albany Promise, a cross-sector, collective impact partnership of over 100 organizations in New York State’s capital city that focused on improving economic mobility for the city’s most vulnerable families and children, using shared vision, collective action, and rigorous continuous improvement. The partnership was widely recognized as leading the nation in the field of collective impact. 

Juliette was awarded the White House Champion of Change award in 2016 from President Barack Obama for her work in this field.

Under Juliette’s leadership, the partnership undertook a variety of innovative approaches including designing a system of universal screening and referral for developmental delays in children birth to three during pediatric visits; working with high schools and colleges across New York State to identify summer melt and design interventions to stem the loss of talented college-bound youth; building cross-sector partnership with local government & health systems to reduce racial disparities in birth outcomes; and working with k12 school districts to increase their capacity for data-driven decision making. The work of the partnership yielded year-over-year improvements in population-level measures related to youth development, such as kindergarten readiness, early grade reading, high school graduation, and post-secondary enrollment & completion.

The work Juliette pioneered led to new cross-sector partnerships focused on young children between health care and social sector, including one of New York State’s first value based payment pilots “Connections: A Value-Driven Project to Build Strong Brains” and the creation of the “First 1,000 Days on Medicaid,” a state-wide commission focused on improving outcomes for children & caregivers in the first three years of life. Juliette staffed both of these efforts in conjunction with the New York State Department of Health & Office of Health Insurance Programs.

Prior, Juliette worked for the Chancellor of the State University of New York, the nation’s largest, most comprehensive system of higher education, managing various aspects of the education pipeline and multiple initiatives related to teacher education, statewide education policy, and led the development and implementation of the New York State Master Teacher Program, a program which created a state-wide network of the highest-performing STEM teachers that are dedicated to sharing expertise with peers and attracting the brightest minds to a career in STEM. Juliette also staffed Governor Andrew M. Cuomo’s New NY Education Reform Commission, which brought together nationally-recognized education, community, and business leaders to recommend reforms to the state’s education system in order to improve performance in the classroom so that all of New York’s students are fully prepared for their futures.